Q Roberts Trucking of Seagoville, Texas hauls aggregates and soils for construction across the DFW Metroplex. Under CEO Quincy Roberts’ leadership, the company has grown from approximately 150 trucks to over 350, while keeping the same lean office staff — thanks in large part to Axon Software.
Q&A
Tell us about yourself and the company.
I’m Quincy Roberts, CEO of Q Roberts Trucking. We’re based in Dallas, Texas. We haul aggregates and soils for construction in the DFW Metroplex.
We’ve been in business since 1979. I’m third-generation owner of the company. My grandfather founded the company with two dump trucks. It was him and his son that drove the two trucks. I came in and started working in the family business in 2006, and they taught me everything they knew. They’re both not with us anymore, but they really left a legacy for us to build on here at Q Roberts Trucking.
Can you tell us about getting started with Axon Software?
We started using Axon at least six or seven years ago now. It’s been a game changer. The way that we can process tickets and invoicing is four times faster than what we were using before. It’s easy to train new people that we bring in. Really, really love it. It has changed our business for sure.
When we started with Axon, we were running approximately 150 trucks, and now we’re over 350 trucks. Sometimes our volume is 6,000-7,000 loads in a week.
Wow. Have you increased your staff much?
Not at all. Still the exact same number of people on staff and Axon made that possible. If we were still on the old software that we were using, to keep up with our current growth we would have had to double our staff at least.
Can you tell us about training and implementation?
When we started with Axon, the onboarding was so clear. The good people at Axon walked with us along the way and, if we had any type of question or anything, they would provide that help.
Even today, when we have a question, they are really, really easy to get ahold of. The staff at Axon are brilliant and very helpful.
How has Axon made your job easier?
Well, Axon has made my job a lot easier with its ease of use. It’s easy to train new people when we get them in our accounting department. It doesn’t take a large staff to handle a large volume. It has really, really been a game changer for us.
Before we started using Axon, sometimes it would take us over a week to process our invoices – to get all that data in there and then build the invoice. Now, it’s the next day that we get those tickets in. It’s really simple and fast to put an invoice together.
Has Axon helped from a customer relations standpoint?
Yeah. I think one thing Axon has brought is being able to put an invoice together so quickly. We’re able to get paid a lot quicker as well. The data that’s provided in the invoice – there is so much that we can add in there and specify it the way our customers would like to see it. And so our customers have also raved about us using Axon.
How do you handle driver pay?
We pay our drivers hourly and by the load. We have a mix of company drivers and a large group of owner operators that we use. Some of our projects are hourly, some of them are by the ton, and some of them are by the load. Axon handles that variance very, very well.
The beautiful thing about Axon and its reporting – when we pay our guys, it’s very detailed what they are getting paid for. That makes it clear. We’ve never really had an issue with owner operators or our own company drivers complaining about their payment because it’s very, very detailed.
I believe that Axon helps us retain drivers. It really helps us be a lot clearer and more professional. We love it, whether it’s us in the office or our subcontractors that we’re paying. It’s a beautiful product for every aspect of our business.
Can you talk about how you use Axon reporting to make management decisions?
Yes, I really like Axon. It’s very powerful. I mean, whether I’m going in and looking at accounts receivable or accounts payable. Our financials are all in there and it handles all of it very, very well. All the way down to the maintenance of our trucks. It’s really the perfect solution for our business.
Would you say Axon pays for itself?
Yes. Axon actually paid for itself instantly. That first month when we used it, with our ability to process things a lot faster, it instantly paid for itself.
When you look at our growth over the years, not having to add additional staff to meet the higher demand, it has really saved us over time.
If somebody in the industry asked you about Axon, what would you say to them?
I would say that if you’re in the logistics business, it is the perfect product. It handles every aspect of trucking that you can possibly imagine. It’s totally been a game changer for us.
